COVID-19 Premium Relief Extension

Page updated September 14, 2020

The states below have payment accommodations in place due to regulatory orders, Emergency Orders, or Executive Orders. If your state is not listed below, we encourage you to contact us to discuss a payment extension or other accommodations that can be made for you.

For Auto, Home, Renters, Dwelling Fire, Umbrella and Life

Information regarding your state's grace period extension.

Arkansas
A grace period will be provided for policies with due dates between March 9, 2020 and October 16, 2020.

Michigan
A 60-day grace period will be provided for policies with due dates between March 10, 2020 and September 16, 2020.

New Jersey
For life policies, a 12-month catch-up period will be offered upon request.

Ohio
A 60-day grace period will be provided for policies with due dates after March 9, 2020.

Oregon
A one-time 90-day grace period will be provided for policies with due dates between March 25, 2020 and September 29, 2020.

A one-time 90-day grace period will be provided for policies with due dates between March 25, 2020 and September 20, 2020 for Life Insurance policies.

District of Columbia
Payment accommodations will be provided for policies with due dates between March 17, 2020 and October 9, 2020. For life policies, a 12 month catch-up period will be offered upon request.

 FREQUENTLY ASKED QUESTIONS

Due to recent financial hardships, I was unable to pay my policy premiums. I assumed my policy lapsed/cancelled; however, I received a statement reinstating my policy. Is my policy in force? Do I have coverage?

A: We recognize the COVID-19 situation has created financial hardships for many Americans, and we’re providing an expanded grace period for impacted customers dependent on their state regulations. Any policy that is cancelled for non-payment during this time will be reinstated. To continue your coverage, simply submit the premium due. We encourage you to reach out to us if you’d like to discuss payment options. If you do not want to continue coverage, please notify us to cancel the policy. Our representatives are available Monday through Friday from 7 a.m. to 8 p.m. CT.

What does extend my payment due date mean for me?

A: This program is intended to help customers who cannot make a payment by their billed due date and need a payment grace period because of COVID-19. If you are unable to pay your bill, we will provide a grace period for the policies listed above so that your policy will not be canceled for non-payment during this time. If you can make a payment, we strongly encourage you to do so, as unpaid bills will become due once the grace period expires.

Does this mean I don't need to pay my bill?

A: No. You will still owe the amount due on your Horace Mann policy. The option to extend your due date is intended to provide relief if you are unable to pay your insurance bill now.

Will I still be billed if I'm on automatic payments or payroll deduction?

A: Yes. If you're enrolled in EFT, Recurring Credit Card, or payroll deduction, your payments will occur at the scheduled time unless you tell us to stop. Insurance premiums that are funded by an escrow account will also continue to be paid as usual.

Should I still make a payment if I can?

A: Yes. The option to extend your payment due date is intended to help customers that are facing financial hardship during this time.

Will you charge me any fees for this accommodation?

A: No. We will not charge you any fees for this accommodation. If you feel you’ve been assessed a fee, please call us at 800-999-1030.

If my due date is extended, what happens at the end of the grace period?

A: A notice will be sent advising you of your premium due and the due date. The subsequent billing may include an amount to bring your account current depending on your payment schedule.

What if I can only make a partial payment?

A: It’s our goal to accommodate you and offer flexibility through special payment plans. Please contact one of our representatives at 800-999-1030 to discuss your options.

If my policy is expiring will Horace Mann non-renew my policy during this time?

A: No. Horace Mann is deferring any non-renewal underwriting actions to ensure continuation of coverage through the grace period timeframe.

Can I update or make payments online?

A: You can access your accounts online 24/7 to make payments, view documents, download ID cards, and update your contact information. Login or register now. You can also make one-time, secure online payments for Auto and Property insurance without registering for an account via Quick Pay.

Which insurance policies do I have the option to extend my payment due date?

A: You have the option to extend the due date on your Auto, Homeowner, Dwelling Fire, Renters, and Life policies.

For Supplemental

Information regarding your state’s grace period extension.

Arkansas
Contact us at 888-671-6771 to discuss eligibility of extension to October 13, 2020.

District of Columbia
Grace period will be provided for policies to October 9, 2020.

Oregon
Grace period will be provided for life and disability income policies to December 19, 2020.

If you are having difficulty paying your insurance premiums due to COVID-19, please contact us at 888-671-6771.



WBGL-0131 (9-20)

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CUSTOMER SERVICE Call 800-999-1030

  • Auto and Property
    M – F, 7 a.m. - 8 p.m. Central time.
  • Life, Annuity and Group
    M – F, 7 a.m. - 7 p.m. Central time.